This Abuse Policy ("Policy") sets out the standards of acceptable conduct for all users of the Vigtec platform. It defines what counts as abusive, harmful, or prohibited behavior, describes the consequences of violations, and explains how reports of abuse are handled. By accessing or using Vigtec, you agree to comply fully with this Policy at all times. Failing to do so may result in account suspension, permanent termination, and referral to appropriate legal authorities.
Vigtec is committed to maintaining a secure, fair, and respectful environment for every user. This Policy exists to safeguard the integrity of the platform, the safety of our community, and the interests of all legitimate investors.
1. Opseg ove Politike
Ova Pravila o zloupotrebi primjenjuju se na:
- All registered users of the Vigtec platform, whatever their account type or status
- All interactions carried out through the platform, including account activity, support communications, and any use of platform tools or features
- Bilo koja osoba ili entitet koji pokušava pristupiti, ometati ili iskorištavati sustave, podatke ili infrastrukturu platforme
- Treće strane koje djeluju u ime registriranog korisnika
This Policy applies globally and is enforceable regardless of the user's country of residence or the jurisdiction from which the platform is accessed.
2. Kategorije zabranjenog ponašanja
The following categories of behavior are strictly prohibited on the Vigtec platform. Taking part in these activities — whether intentionally or through negligence — constitutes a violation of this Policy and may result in immediate enforcement action.
2.1 Financijska zlouporaba i prijevara
- Providing false, misleading, or fabricated information during registration, identity verification, or any other platform process
- Polaganje sredstava stečenih iz ilegalnih izvora, uključujući prihod od kriminala, pranje novca ili financiranje terorizma
- Upuštanje u prijevarne povrate sredstava, neovlaštene poništenja plaćanja ili sporove podnesene u lošoj vjeri
- Pokušaj iskorištavanja promotivnih ponuda, bonusa ili programa preporuka putem obmanjujućih ili dupliciranih sredstava
- Creating multiple accounts to circumvent platform limits, policies, or enforcement actions
- Impersonating another person, entity, or Vigtec representative for financial gain or any other purpose
2.2 Tehnička zlouporaba i neovlašteni pristup
- Pokušaj neovlaštenog pristupa bilo kojem korisničkom računu, platformskom sustavu, bazi podataka ili administratorskom sučelju
- Deploying malware, ransomware, viruses, trojans, spyware, or any other malicious code aimed at the platform or its users
- Carrying out denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against platform infrastructure
- Iskorištavanje sigurnosnih ranjivosti, grešaka ili slabosti platforme za osobnu korist ili uzrokovanje poremećaja
- Korištenje automatiziranih botova, scrapera, crawlera ili skripti za izdvajanje podataka, manipuliranje ponašanjem platforme ili zaobilaženje sigurnosnih kontrola
- Obrnuti inženjering, dekompiliranje ili pokušaj izdvajanja vlasničkog izvornog koda, algoritama ili logike trgovanja s platforme
- Presretanje ili praćenje komunikacije platforme bez ovlaštenja
- Ubrizgavanje neovlaštenog koda, SQL injekcija ili napada cross-site scriptingom (XSS) u sučelja platforme
2.3 Zlouporaba identiteta i lažnog predstavljanja
- Providing forged, altered, or otherwise fraudulent identity documents during the KYC verification process
- Korištenje identiteta, vjerodajnica ili načina plaćanja druge osobe bez njezinog izričitog pristanka
- Impersonating Vigtec staff, support agents, compliance officers, or any other platform representative
- Izrada lažnih profila ili identiteta za manipuliranje sustavima platformi, programima preporuka ili drugim korisnicima
- Lažno predstavljanje vašeg profesionalnog statusa, investicijskog iskustva ili podobnosti za korištenje platforme
2.4 Komunikacija i zlostavljanje u ponašanju
- Sending threatening, abusive, harassing, defamatory, or discriminatory messages to Vigtec staff or other users
- Using offensive, hateful, or inappropriate language in any communication channel connected with the platform
- Running deliberate misinformation campaigns intended to damage the reputation of Vigtec or mislead other users
- Spamiranje kanala za podršku, sustava za povratne informacije ili komunikacijskih alata ponavljajućim, nebitnim ili automatiziranim porukama
- Publicly sharing false or misleading claims about Vigtec' services, performance, or business practices
- Koordiniranje s drugima radi manipuliranja recenzijama, ocjenama ili javnom percepcijom platforme na nepošten način
2.5 Kršenje propisa i zakona
- Using the platform in jurisdictions where automated trading services are expressly prohibited by local law
- Engaging in market manipulation, insider trading, or any activity that breaches applicable financial regulations
- Olakšavanje transakcija u ime sankcioniranih pojedinaca, subjekata ili zemalja kako ih definiraju OFAC, EU, UN ili druga regulatorna tijela
- Korištenje platforme za utaju poreza, prikrivanje imovine ili zaobilaženje obveza financijskog izvještavanja
- Breaching any applicable anti-money laundering (AML), counter-terrorism financing (CTF), or know-your-customer (KYC) regulations
2.6 Zloupotreba integriteta platforme
- Pokušaj manipuliranja rezultatima trgovanja, stanjima računa ili pokazateljima uspješnosti putem neovlaštenih sredstava
- Ometanje rada AI trgovačkog sustava ili njegovih temeljnih podataka
- Sharing, selling, or distributing access to your Vigtec account to unauthorized third parties
- Using the platform for purposes other than its intended role as an automated investment tool
- Zaobilaženje ograničenja isplate, ograničenja uplata ili drugih kontrola platforme putem tehničke ili proceduralne manipulacije
3. Odgovorno otkrivanje sigurnosnih ranjivosti
Vigtec takes platform security extremely seriously. If you discover a potential security vulnerability, bug, or weakness in our systems, we strongly encourage you to report it to us responsibly instead of exploiting it.
Za prijavu sigurnosnog problema obratite se izravno našem sigurnosnom timu na [email protected] s naslovom "Izvješće o sigurnosnoj ranjivosti". Molimo uključite:
- A detailed description of the vulnerability and how you discovered it
- Koraci za reprodukciju problema
- Potencijalni utjecaj ranjivosti ako se iskoristi
- Bilo koji prateći dokazi poput snimaka zaslona ili zapisnika (bez daljnjeg iskorištavanja ranjivosti)
We commit to acknowledging all valid security reports within 72 hours and to working transparently with researchers to resolve confirmed issues. Users who report vulnerabilities in good faith will not be subject to enforcement action under this Policy. Vigtec reserves the right to determine the eligibility and reward of any responsible disclosure at its sole discretion.
4. Kako prijaviti zlouporabu
If you witness, experience, or suspect any form of abuse on the Vigtec platform, we encourage you to report it right away. All reports are handled confidentially and investigated thoroughly by our compliance and security teams.
To submit an abuse report, please reach us through the following channels:
- E-pošta: [email protected] s naslovom "Prijava zlouporabe""
- Telefon: +1781-318-3223 (dostupno tijekom radnog vremena)
- Adresa: 16909 Burke St Ste. 121, Omaha, NE 68118, SAD
When submitting a report, please give us as much detail as possible, including:
- Priroda zlostavljanja i opis incidenta
- Datum, vrijeme i sve relevantne informacije o računu
- Bilo koji prateći dokazi kao što su snimke zaslona, ID-ovi transakcija ili zapisnici poruka
- Vaši kontakt podaci kako bi naš tim mogao pratiti situaciju ako je potrebno
Anonymous reports are accepted, though providing contact details allows us to investigate more effectively and keep you informed of the outcome.
5. Postupak istrage
Upon receiving an abuse report or detecting suspicious activity through our internal monitoring systems, Vigtec will begin a formal investigation process consisting of the following steps:
- Priznanje: sva izvješća se potvrđuju u roku od 72 sata od primitka
- Preliminarni pregled: our compliance team carries out an initial assessment to gauge the severity and credibility of the reported issue
- Prikupljanje dokaza: prikupljaju se i analiziraju relevantni podaci o računu, zapisnici transakcija, komunikacijski zapisi i tehničke informacije
- Eskalacija: slučajevi koji uključuju potencijalne kriminalne aktivnosti, kršenje propisa ili značajnu financijsku štetu eskaliraju višim službenicima za usklađenost i, gdje je potrebno, nadležnim tijelima
- Rezolucija: poduzimaju se odgovarajuće mjere provedbe na temelju nalaza istrage
- Komunikacija: where possible and appropriate, the reporting party is notified of the outcome of the investigation
Vigtec maintains strict confidentiality throughout every investigation and does not reveal the identity of reporting parties without their explicit consent, except where required by law.
6. Provedbene mjere
The severity of the enforcement action taken by Vigtec will be proportionate to the nature, frequency, and impact of the violation. Possible enforcement actions include, but are not limited to:
- Formalno upozorenje: issued for minor or first-time violations with clear guidance on the corrective action required
- Privremeno ograničenje računa: ograničen pristup određenim značajkama platforme u iščekivanju istrage ili korektivnih mjera
- Obustava računa: privremena obustava svih aktivnosti na računu tijekom aktivnih istraga
- Trajno ukidanje računa: nepovratno zatvaranje računa zbog ozbiljnih, ponovljenih ili zlonamjernih kršenja
- Zamrzavanje sredstava: privremeno ili trajno zadržavanje sredstava na računu kada to zahtijevaju zakonske, regulatorne ili istražne obveze
- Pravna uputnica: prijavljivanje potvrđene kriminalne aktivnosti nadležnim agencijama za provedbu zakona, financijskim regulatorima ili drugim nadležnim tijelima
- Građanska tužba: traženje građanskopravnih sredstava za štetu uzrokovanu zlouporabom, uključujući naknadu troškova i gubitaka
Vigtec reserves the right to apply any combination of the above actions at the same time and without prior notice where immediate action is necessary to protect the platform, its users, or the integrity of ongoing investigations.
7. Postupak žalbe
Users who believe enforcement action has been taken against their account in error may submit a formal appeal. To start an appeal:
- Kontaktirajte naš tim za usklađenost na [email protected] s naslovom "Žalba u vezi s računom""
- Navedite svoje puno ime i prezime, registriranu adresu e-pošte i ID računa
- Uključite jasno objašnjenje zašto smatrate da je provedba mjera bila neispravna
- Attach any supporting evidence or documentation that may back up your appeal
All appeals are reviewed by a senior member of the Vigtec compliance team who was not involved in the original enforcement decision. We aim to respond to all appeals within 10 business days. The outcome of the appeal process is final and binding.
8. Slučajevi nulte tolerancije
Certain categories of abuse are subject to an absolute zero-tolerance policy at Vigtec. In these cases, no warning will be given and no appeal will be considered. Zero-tolerance violations include:
- Pranje novca, financiranje terorizma ili bilo koja aktivnost povezana s organiziranim kriminalom
- Namjerno iskorištavanje sigurnosnih ranjivosti radi financijske koristi ili nanošenja štete
- Predaja lažnih identifikacijskih dokumenata ili lažno predstavljanje druge osobe
- Threats of violence, extortion, or blackmail aimed at Vigtec staff or other users
- Coordinated attacks on platform infrastructure intended to cause significant disruption or financial damage
- Any activity that puts the safety or security of other users at immediate risk
In all zero-tolerance cases, Vigtec will immediately terminate the account, freeze associated funds pending legal review, and report all relevant information to appropriate law enforcement and regulatory authorities.
9. Praćenje platforme
Vigtec uses continuous automated and manual monitoring systems to detect abusive behavior, suspicious activity, and potential policy violations. These systems include:
- Praćenje transakcija u stvarnom vremenu za neobične obrasce ili anomalije
- Behavioral analytics to spot account activity inconsistent with normal usage
- Praćenje IP adresa i otisak prsta uređaja za otkrivanje zlouporabe više računa
- Filtriranje komunikacije za prepoznavanje prijetećeg ili uvredljivog jezika u interakcijama s podrškom
- Regular security audits and penetration testing performed by independent specialists
By using the Vigtec platform, you consent to this monitoring as a necessary measure to preserve platform security, regulatory compliance, and the integrity of the trading environment for all users.
10. Izmjene i dopune ove Politike
Vigtec may amend, update, or replace this Abuse Policy at any time to reflect changes in platform operations, legal requirements, regulatory obligations, or emerging threats. Material changes will be communicated to registered users by email or through a prominent notice on the platform. Continuing to use the platform after the publication of any updated Policy constitutes your acceptance of the revised terms.
11. Kontaktirajte nas
For all abuse-related inquiries, reports, appeals, or questions about this Policy, please contact the Vigtec compliance and security team:
Vigtec
Address: 16909 Burke St Ste. 121, Omaha, NE 68118, USA
E-pošta: [email protected]
Telefon: +1781-318-3223
Vigtec is committed to responding swiftly, fairly, and transparently to all abuse reports. Protecting the security, integrity, and trustworthiness of our platform is a responsibility we take seriously — and one we share with every member of our community.
